1. Introduction

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you interact with our physiotherapy services. By using our services, you agree to the terms set out in this policy.

2. Information We Collect

We may collect the following information from you:

- Personal Details: Name, address, email, phone number, date of birth.

- Health Information: Medical history, treatment plans, progress reports, and any other information relevant to your care.

- Payment Information: Billing details and payment history.

- Communication Data: Emails, texts, and other messages exchanged with us.

3. How We Use Your Information

We use your information for the following purposes:

- To provide you with personalised physiotherapy treatment.

- To communicate with you about appointments, treatment plans, and follow-up care.

- For billing and administrative purposes.

- To comply with legal and regulatory requirements.

4. Sharing Your Information

We will only share your information with third parties when:

- It is necessary for your treatment (e.g., referring you to another healthcare professional).

- We are legally required to do so.

- You have given explicit consent.

We do not sell your personal data to any third parties.

5. How We Protect Your Information

We are committed to safeguarding your information. We implement appropriate physical, electronic, and administrative measures to prevent unauthorised access, loss, or misuse of your data.

6. Retention of Data

We retain your personal and health information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After this period, your information will be securely deleted or anonymised.

7. Your Rights

You have the right to:

- Access the information we hold about you.

- Request corrections to inaccurate or incomplete information.

- Request the deletion of your data, where applicable.

- Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us using the details below.

8. Cookies and Website Data

Our website may use cookies to improve your browsing experience. You can control your cookie preferences through your web browser settings.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you via email.

10. Contact Us

If you have any questions or concerns about this privacy policy, or how your data is handled, please contact:

Andrew Wilson Physio

13 Chapel Lane, LS6 3PR

07450865355

andrew@andrewwilsonphysio.com